Terms & Conditions
While it is clear that a responsible tuner has a duty of care not to carry out procedures on a vehicle that is obviously in an unfit state for tuning, it is reasonable to expect that the owner of the vehicle has a reciprocal responsibility to not knowingly submit a vehicle for remapping with latent defects that could be exacerbated or cause further damage!
As such, it is normal practice to sign a damage waiver before a vehicle’s output is measured on a rolling road dynamo-meter.
If the owner is uncertain of their vehicle’s state of repair, they should ensure that the tuner is qualified to carry out an inspection or assessment and, if necessary systematic fault-finding, diagnosis and remedial work.
This is made much easier by the ready availability of on-board diagnostic interfaces, a diagnostic scan plus check on the vehicle’s maintenance history should be the starting points for any pre-tuning assessment.
While we offer a full guarantee on our tuning of stock vehicles this guarantee refers to the 'on the day' remapping and means that once you are happy with the work carried out 'on the day' we will expect payment in full and will offer no refund thereafter this time has expired, which is why we ask the owner to test drive the vehicle fully and for as long as they require (within reason) to agree satisfaction that work carried out is correct!